Privacy Policy

1. Introduction

MPLEX Technologies Limited ("we", "us", "our"), operating the MPLEX Messaging Services platform, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our communication platform and related services ("Service").

By using the Service, you consent to the practices described in this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

2.1 Information you provide

• Account information: name, email address, password, company name, and phone number when you register
• Billing information: payment details and transaction history processed through our payment providers
• Contact data: phone numbers, email addresses, and names of contacts you upload or create for messaging purposes
• Message content: the content of messages you send through the Service, including templates and media attachments
• Support communications: information you provide when contacting us for assistance

2.2 Information collected automatically

• Usage data: pages visited, features used, actions taken, and time spent on the Service
• Device information: browser type, operating system, IP address, and device identifiers
• Log data: server logs including access times, error logs, and API call records
• Messaging metadata: delivery status, timestamps, message segment counts, and cost calculations

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process and deliver messages on your behalf
• Process payments and manage billing
• Send service-related communications (account alerts, billing notifications, security notices)
• Provide customer support
• Monitor and analyze usage patterns to improve the Service
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: with third-party carriers, payment processors, and infrastructure providers necessary to deliver the Service
• Message delivery: message content and recipient information are shared with telecommunications carriers and messaging providers to deliver your messages
• Legal compliance: when required by law, subpoena, or government request
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you
• With your consent: when you direct us to share information with third parties

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Specifically:

• Account data: retained while your account is active and for a reasonable period after deletion
• Message content: retained for up to 90 days for delivery confirmation and support purposes, then automatically deleted
• Messaging metadata: retained for up to 12 months for analytics and billing purposes
• Billing records: retained as required by applicable tax and financial regulations

You may request deletion of your account and associated data by contacting us at the address below.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS) and at rest
• Access controls and authentication for all systems
• Regular security assessments and monitoring
• Secure data centers with physical access controls

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion of your personal information, subject to legal retention requirements
• Portability: request a machine-readable copy of your data
• Objection: object to certain processing of your information
• Restriction: request that we limit how we use your information

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies & Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. Session tokens are stored in your browser's local or session storage depending on your "Remember me" preference.

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Regulatory Compliance

11.1 Jamaica Data Protection Act 2020

MPLEX Technologies Limited is based in Kingston, Jamaica and complies with the Data Protection Act, 2020. Under this Act, you have the right to be informed about the collection of your personal data, to access your data, to request correction of inaccurate data, and to object to processing in certain circumstances. Our Data Protection Officer can be reached at [email protected]. You may lodge a complaint with the Office of the Information Commissioner of Jamaica if you believe your personal data has been mishandled.

11.2 GDPR (European Economic Area)

Where we process personal data of individuals in the European Economic Area (EEA), we do so in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR). Under the GDPR, you have the right to access, rectify, erase, restrict processing of, and port your personal data, as well as the right to object to processing and to withdraw consent. To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with your local Data Protection Authority.

11.3 UK Data Protection Act 2018

For individuals in the United Kingdom, we process personal data in compliance with the UK Data Protection Act 2018 and the UK GDPR. Your rights under UK data protection law mirror those under the GDPR, including the rights of access, rectification, erasure, restriction, portability, and objection. You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11.4 International transfers

Where personal data is transferred outside of Jamaica, the EEA, or the UK, we ensure appropriate safeguards are in place — such as standard contractual clauses or adequacy decisions — in compliance with the Jamaica Data Protection Act 2020, the GDPR, and the UK Data Protection Act 2018.

12. Contact

If you have questions or concerns about this Privacy Policy, contact us at:

• Email: [email protected]
• General inquiries: [email protected]